Privacy Policy

Introduction

This Privacy Policy was last updated on March 8, 2023.

If you are an individual located in the European Union or the European Economic Area, please visit our Privacy Policy (EU/EEA).

We understand your concerns about safety and security and want to assure you that we make every effort to safeguard your privacy when you make donations through our giving system or otherwise utilize our services. Our mission is to help you support any charity, anywhere online – in a convenient and secure manner.

The information below spells out the privacy and security practices of thenonprofit Network for Good, a Delaware nonprofit corporation and donor advised fundsponsor (tax ID 68-0480736) (“Network forGood”). This Privacy Policy describes the types of information Network for Good may collect from you or that you may provide when you visit our websites www.nfggive.org (including sub-domains, web pages within this site or any equivalent mirror, replacement, substitute, or backup website), or any other website, mobile site or application that links to this Privacy Policy, accessed via any device, or accessing or using any of our Services (collectively, the “Websites”).“Services” means donations made directly on nfggive.org, or donations made to the Network for Good donor advised fund (“DAF”) via any third party site or partner site, any EFT application, and account providing donor or donation information, or any application, including mobile application, made available by Network for Good.

If you have any questions about this Privacy Policy, please do not hesitate to contact us. If you do not agree with any of the terms and conditions in this Privacy Policy, please discontinue using the Websites and our Services.

This Privacy Policy is organized into two sections: (1) “General Provisions,” which apply to everyone using or visiting the Websites and (2) “Special Privacy & Security Provisions for Donors,” which apply only to users who make donations through our Websites.

1. General Provisions

Security

We take reasonable security precautions to protect the personal information that we collect and you provide to us. We meet commercially reasonable standards for online payment protection. We use up-to-date industry-accepted tools and technology protocols, including but not limited to, firewalls and encryption, to protect against the loss, misuse and unauthorized alteration of the information we collect. Network for Good helps to protect your information by working with our service providers who provide a secure and safe environment for credit card donations. Please remember that the safety and security of your information also depends on you. Where we have given you (or you have chosen) a logon ID or password to access certain services or areas of the Websites, you are responsible for keeping this ID and/or password confidential. We ask that you not share such information with anyone or allow anyone to sign-in using your credentials.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we put in place for your protection.

What Information Do We Collect?

As discussed in greater detail below, we collect two types of information: personal informationyou submit to us voluntarily andinformation we collect automaticallywhen you use our Websites or Services.“Personal information” is data that can be used to uniquely identify or contact a single person. Personal information we collect may include your name, phone number, mailing address, email address and payment information, such as last four digits of credit card number and expiration date. We outline data we collect in more detail below. We may also collect information such as your organization’s name, your title within the organization, industry type and 501(c)(3) status, and other business information about the organization. We may collect information from you when you use our Websites or make a donation.

When you submit payment information to us via the Websites, you consent to providing your payment information to us and to our service providers processing the donation to the extent required to provide our Services to you. When we collect payment information directly from you, we transmit this payment information directly to our service provider. For donations, we store the last four digits of the card number and the expiration date.

• Contact informationName, mailing address, email address and telephone number
• Professional informationOrganization name, your title within the organization, industry type, 501(c)(3) status, and other business information about the organization
• Account informationContact information as set forth above, username, password, and any other information you choose to include in your profile
• Donation informationBilling address, email address, information about the donation (charity donating to, the amount of the donation), payment information, records of donations, receipts of donations
• Payment informationPayment card number (credit or debit card), expiration date, or other financial account number and account details
• Marketing preferences, marketing activities and customer feedbackMarketing preferences, or responses to voluntary customer satisfaction surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications
• Other information you provide to usFor example, if you write a review of our Services or provide other information to us in the course of your use of our Websites or Services

This information may be provided:

• in the course of communications between you and us (including by phone, email, chat, Website or otherwise);
• when you register for an account and/or fill out an application form;
• when you inquire about our Services;
• when you make a donation;
• when you sign up for our e-newsletter or other materials;
• when you post on our Websites’ publicly available features, such as online blogs or provide your name for a donation; and
• when you report a problem with our Websites or Services

We also collect information from you automatically. Like most website administrators, we use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to track website visitor movement anonymously, and in the aggregatefor the purpose of understanding broad usage trends, to measure reliability, performance, and uptime, and to troubleshoot user issues with the website.. Our goal in gathering this information is to learn how our customers and the public are using our Services. IP addresses that are recorded by our log files are not linked to personal identifiers.

From Whom Do We Collect This Information?

We may collect information directly from you. We may also receive personal information from other sources, including from our service providers (e.g., see information below regarding Plaid), any of the other websites we operate or the other services we provide (if you use any of them); information we obtain from publicly available sources such as Facebook or LinkedIn; information from public records in order to conduct due diligence or for conducting fraud prevention checks or to supplement your profile (i.e., zip code); information from your employer if you are using our Services through an employer-run program; information from corporate partners if you are using our Services through a corporate partner program.

Links and Third Party Websites

The Websites contain links to other sites and in certain circumstances, we use third parties to provide you with certain services as discussed in greater detail in our Services Agreement(which governs use by nonprofits who subscribe to our Services) and Terms & Conditions(which govern use by donors, auction participants, visitors of the Websites, and nonprofit organizations who may receive donations through our Services but do not subscribe). Please be aware that Network for Good is not responsible for the privacy practices of such other sites or companies. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personal information. This Privacy Policy applies solely to information collected via the Platforms.
If you elect to use the paperless EFT enrollment process the following additional terms apply:

Network for Good uses Plaid Technologies, Inc. (“Plaid”) to gather your data from financial institutions. By electing to use the paperless EFT enrollment process offered as part of the Services, you grant Network for Good and Plaid the right, power and authority to act on your behalf to access and transmit your personal and financial information being transferred, stored and processed by Plaid in accordance with the Plaid Privacy Policy, which can be viewed here: https://plaid.com/legal/#privacy-statement. You can withdraw from the paperless EFT enrollment at any time by contacting support@networkforgood.com.

Cookies

Please also refer to the Special Provisions below in Section 2 for more information on the cookies we use if you are a donor or a nonprofit.

For all Website users, as you navigate through and interact with our Websites, we may automatically collect certain information about your equipment, browsing actions and patterns, including details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Websites; information about your computer and internet connection, including your IP address, operating system and browser type; and other information obtained through third-party analytics tools, such as Google Analytics.

• Network for Good may use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer, to analyze your use of the Websites. The information generated by the cookie about your use of the Websites (including your shortened IP address) is transmitted to a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the Websites, compile reports on website activity for us, and to provide other services related to the Websites and internet use. Google may also transfer this information to third parties if required by law, or where third parties process these data on behalf of Google. For more information about Google Analytics, or to opt out of Google Analytics, please go to the Google Analytics Opt Out Settings page.
• We may use cookies in order to bring you more relevant messaging with Google Display and Search Advertising (e.g., Remarketing or Google Display Network Impression Reporting).
• We may use third-party vendors, including Google, Facebook, Linkedin, and Bing, in order to show ads on third-party sites across the Internet.
• We may use data from Google Analytics Demographics, Interest Reporting, and thirdparty audience data to help us understand how people find and use our Websites.
• Visitors can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads using Google’s Ads Settings page.
• Visitors can customize their Linkedin advertising settings using LinkedIn’s Ads Settings page.
• Visitors can customize their Facebook advertising settings using Facebook’s Ads Settings page.
• Visitors can customize their Bing advertising settings using Bing’s Ads Settings page.
• Cookies do not allow the Websites to access personal information that you haven’t already provided to us.

How We Use Your Information

If you make donations through Network for Good or are a nonprofit, our use of your personal information will be described in the Special Provisions below.In addition to such uses, we may use the information we collect in accordance with this Privacy Policy for the following purposes:

• To provide you with the Websites andthe Services that you request and to communicate with you regarding such Services;
• To process your donations and communicate with you and our partners about your donations;
• To respond to your inquiries and to contact you about changes to the Websites and the Services;
• To manage complaints, feedback and queries;
• To send you notices or our e-Newsletter (if you have signed up to receive it);
• To notify you of opportunities for future donations;
• To send you information about our products, Services and other offerings;
• To provide and maintain the Websites, help diagnose problems with the Websites, and to administer and audit usage of the Websites;
• To improve the quality of the Websites and the Services;
• For statistical analysis and internal business purposes such as identifying fundraising trends;
• To comply with legal or regulatory obligations (including in connection with a court order and to meet our reporting requirements);
• To enforce or apply the agreements concerning you (including agreements between you and us);
• For any other purposes disclosed at the time the information is collected or to which you consent; and
• As otherwise specifically described in this Privacy Policy, including in the Cookies section above and Profiles and Accounts section below.

Profiles or Accounts

When you, as a donor, submit your contact information to sign up for a Network for Good Profile, you agree and consent that Network for Good may send you communication relating to our products, or recommended charities. When you, as a nonprofit, submit your organization’s contact information to sign up for an account with Network for Good, you agree and consent that Network for Good may send your organization communication relating to our products, events, or other business information. Please contact us via the methods listed in the “Contact Us” section below to opt out of receiving such communication or you may opt out by clicking on the “unsubscribe” link at the bottom of our emails.

Information You Publicly Post

If you decide to participate in our Websites’ features, such as online blogs, by posting content, you understand that this information is publicly available.

Information You Provide to Social Networking Sites

The Websites allow you to access social networking sites including Facebook®, Twitter®, and LinkedIn®.

How We Share Your Information

Recipient Charities

When you make a donation via a charity website that subscribes and links to a DonateNow or Fundraising Pages, your full contact information will be shared with that charity. When you make a donation via the Websites, other services, or a partner website that uses our donation processing services, you may be asked what information you wish to be shared with the recipient charity(ies). You may have a choice of: full contact information, name and email address only, or no contact information (an anonymous donation). When you register to participate in an auction, your full contact information will be shared with the charity sponsoring the auction.

Partner Companies

Employee giving: We provide employee giving solutions for partner companies. When we are processing donations as part of a specific employee giving campaign on the Websites or a page hosted by NFG, we do share some donor information (such as name, email address, donation amount), but not credit card or financial information, with the partner company to confirm that the donation was made by a legitimate employee. In these instances, the partner company has disclosed its relationship to us through its Intranet, website or employee communications prior to the donation being made.

Corporate partners: We partner with other organizations and companies to enable giving across the Internet. Please be aware that donor information shared through a corporate partner site is accessible by the partner and us. We are not responsible for the privacy practices of our partners and any donor information shared through partner sites. Any such information is subject to that partner’s privacy policy.

However, when donations are “Powered by Network for Good,” the donor information shared with recipient charities is subject to our Privacy Policy.

Our Professional Advisers

We may disclose your information to our professional advisers, including accountants, lawyers, and other professional advisers that assist us in carrying out our business activities.

Complying With the Legal System

Though Network for Good makes every effort to preserve donor and customer privacy, we may need to disclose personal information when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our organization. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us, including our Terms & Conditions.

Disclosure or Transfer of Data to Affiliates or Subsidiaries or in Connection with Organization Change

We may disclose personal information that we collect or you provide to us with our affiliates or subsidiaries that require access to your personal information for business purposes.

We may disclose personal information that we collect or you provide as described in this Privacy Policy to any buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of our Websites is among the assets transferred.

In the event that Network for Good is involved in a bankruptcy, merger, acquisition, consolidation, change of control, liquidation, reorganization, or sale or transfer of assets, your information may be sold or transferred as part of that transaction. Our obligations in this Privacy Policy will apply to your information as transferred to the new entity.

Disclosure or Transfer of Data to Service Providers

We may use service providers to help operate and improve our Websites, assist us in providing products or services to you, to process and collect payments, to provide analytics, or provide tools we embed into our Websites, products, and services. We may share information we have about you with such service providers, solely for their use to provide services to us. Please be aware that such service providers have their own privacy policies, which govern their use of your information collected directly from you. For a full list of such service providers and their privacy policies, please contact us.

Other Terms

Do Not Track Requests; Third-Party Tracking

Network for Good does not currently take actions to respond to Do Not Track signals sent by your web browser because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created. Third parties, other than our service providers (such as our website analytics providers), do not have authorization from us to track which websites you visited prior to and after visiting the Websites. That said, we cannot control third-party tracking and there may be some third-party tracking that occurs without our knowledge or consent.

Notice to Residents of Countries Outside the United States

We are based in the United States of America. Any personal information you provide may be stored and maintained in a secure database in the United States or transferred to a secure database outside the United States. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. If you are located outside of the United States, be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States. We will protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored.

No Services For Minors

We do not knowingly collect information from minors. To use the Websites, you must be the age of legal majority in your place of residence. By using the Websites, you hereby represent that you are at least the age of legal majority in your place of residence. We do not use an application or other mechanism to determine the age of users of the Websites. We will use commercially reasonable efforts to delete information associated with a minor as soon as practicable if we learn that a minor has submitted information to us. If you believe we might have any information from or about a child under 18, please contact us via the methods listed in the “Contact Us” section below.

Accessing, Modifying, Correcting and Deleting Your Information

If you would like to access, modify, correct, or delete your personal information, please contact us via the methods listed in the “Contact Us” section below. When you contact us, you may be required to provide us some details to verify your identity in this case. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or we are unable to verify your identity. In addition, if you have provided your information to the charity or charities you supported through Network for Good in accordance with this Privacy Policy, you may need to contact that charity instead, if the relevant personal information is only accessible by that charity. If we have received your information from a third party, we may not be able to modify, correct or delete your information.

Notice to California Residents

The information in this section applies to residents of California.

Collection of Personal Information

For details on the personal information (as defined by the California Consumer Privacy Act of 2018 or “CCPA”) we collected about California residents in the last 12months, the sources of that information, our business or commercial purposes for collecting that information, and the third parties with whom we shared that information, please refer to the corresponding sections of this Privacy Policy:

• What Information Do We Collect? – Categories of personal information we collected
• From Whom Do We Collect This Information? – Sources from which personal information was collected
• How We Use Your Information and Cookies and Special Provisions for Donors and Special Provisions for Nonprofits, Customers and Potential Customers – Our business or commercial purposes for collecting personal information
• How We Share Your Information – Third parties with whom we shared personal information

Your California Privacy Rights – CCPA

If you are a California resident, you have certain rights, pursuant to CCPA.These CCPA rights may only apply in certain circumstances and are subject to certain exemptions.Please see the table below for a summary of your rights.You can exercise these rights using the contact details below.

• Right to KnowAs a California resident, you have the right to request that we disclose what personal information we collect, use, disclose and/or sell.To enable us to fulfill that request, we will need toverify your identity.We may ask for certain information to verify the request in accordance with applicable law.
• Right to Request DeletionAs a California resident, you have a right to request the deletion of your personal information collected or maintained by us. To enable us to fulfill that request, we will need to verify your identity.We may ask for certain information to verify the request in accordance with applicable law.
• Right to Non-DiscriminationAs a California resident, you have a right not to receive discriminatory treatment by us for the exercise of any of your CCPA rights.However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, or rightto request deletion in accordance with applicable law.
• Authorized AgentAs a California resident, you can exercise your CCPA rights or you can designate an authorized agent to make a request on your behalf.We may require that you provide the authorizedagent written permission to submit a request on your behalf and that the authorized agent verifies their own identity directly with us.
• Contact Us for More InformationIf you have questions about this Privacy Policy, including anything in this section about Your CCPA Rights, please contact us: Email:privacy@networkforgood.com, or Mail: 1140 Connecticut Ave NW #700 Washington, DC 20036, or Telephone: (888) 284-7978

We did not sell any personal information to third parties during the last 12 months.We do not knowingly collect any personal information from anyone under 16 years of age and do not sell such information.

If you would like to print a copy of this Privacy Policy, please select the “Print” button in your web browser.

Your California Privacy Rights – Shine the Light

California Civil Code Section § 1798.83 permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Under Section §1798.83, we currently do not share any personal information with third parties for their direct marketing purposes.If you have any questions about this section, please contact us via the methods listed in the “Contact Us” section below.

Changes to the Policy

Network for Good periodically reviews and updates this Privacy Policy. If we decide to change this Privacy Policy, we will post those changes to our Websites so our donors and customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We may also, in our sole discretion, notify you of such changes via our e-Newsletter or email to your email address that we have in our records.Any updates or changes to this Privacy Policy will become effective upon posting. By continuing to access or use any of our Websites after those changes become effective, you agree to be bound by the revised Privacy Policy.

Contact Us

• Email: Our Emails
• Mail: 655 15thStreet NW, Suite 650,Washington, DC 20005
• Telephone: (888) 284-7978

Our Terms & Conditions and Services Agreement

• Our Terms & Conditions are available here: Our Terms & Conditions
• Contact Information/Questions: Contact

2. Special Provisions for Donors

The information that you provide is used only to complete your donation, provide you with a donation receipt or, upon request, provide you with a donation history. With your permission, your name and contact information will be provided to the charity or charities you supported through Network for Good. If you do not wish share your name and contact information with the charity or charities you supported through Network for Good or you choose to make your donation anonymously, Network for Good will not share your name or contact information. Network for Good provides a field to include an optional dedication with the donation. Network for Good reserves the right in its sole discretion to remove text from this field before it is provided to the designated charity, for example, if Network for Good deems it inappropriate, offensive, or misrepresentative.

When you create an account with Network for Good you may choose to receive your donation records at tax time and occasional email updates on your favorite charities and The Good Card®. If you do not wish to hear from us, simply uncheck the box on the bottom of the billing page, unsubscribe from a mailing using the “unsubscribe” link, or contact us via the methods listed in the “Contact Us” section above directly.

• Add This Social Sharing: If you use the social sharing features on the Websites to inform a friend about our Websites or Services, you will be asked to provide the friend’s name and email address. Network for Good stores this information for the sole purpose of sending a one-time email and will not add your friend to our mailing list.
• The Good Card®: If you purchase a Good Card on our Websites, all ofyour personal information is kept confidential by Network for Good. When the card recipient uses their card to give to charity their personal information is also kept confidential. We do not share the recipient’s information with the charity they choose. The recipient gets the option of letting the purchaser know they have redeemed their card.

Special note on employee giving: Network for Good provides employee giving solutions for partner companies. When Network for Good is processing donations as part of a specific employee giving campaign on the Websites or a page hosted by Network for Good, we do share some donor information (such as name, email address, donation amount), but not credit card or financial information, with the partner company to confirm that the donation was made by a legitimate employee. In these instances, the partner company has disclosed its relationship to Network for Good through its Intranet, website or employee communications prior to the donation being made.

Special note on corporate partners:Network for Good partners with other organizations and companies to enable giving across the Internet. Please be aware that donor information shared through a corporate partner site is accessible by the partner and Network for Good. Network for Good is not responsible for the privacy practices of our partners and any donor information shared through partner sites. Any such information is subject to that partner’s privacy policy.

However, when donations are “Powered by Network for Good,” the donor information shared with recipient charities is subject to Network for Good’s Privacy Policy.

Special note on charities:Each charity has its own policies regarding privacy of donor information. Please contact the charity you contribute to directly to learn about their privacy policies. We will only pass on the information you provide us if you authorize us to do so.

What information is being shared by Network for Good with the recipient charity?

When you make a donation via a charity website that subscribes and links to a DonateNow or any Fundraising pages hosted by Network for Good, your full contact information will be shared with that charity.When you make a donation via the Websites, other Network for Good products, or a partner website that uses Network for Good’s donation processing services,you may be asked what information you wish to be shared with the recipient charity(ies). You may have a choice of: full contact information, name and email address only, or no personal information (anonymous). Network for Good respects donor privacy and only shares information with donor consent.For example, when a donor has asked to remain anonymous, no information is shared with the charity – we simply confirm that a donation has been made.

How can I confirm what donor information was shared by Network for Good with the recipient charity or request corrections?

If you want to confirm information shared with a recipient charity or change your personal information, please contact our Customer Support Team, and a Support Specialist will be happy to help you. If you are looking to get in touch directly with a charity, you can find contact information in Guidestar’s database.

Charitable Solicitation Disclosure

You can read our Charitable Solicitation Disclosure online Charitable Solicitation Disclosures .

Complying with Donor Advised Fund Regulations

Most donations through the Network for Good giving system are processed by the Network for Good Donor Advised Fund (“N4G.ORG”), a section 501(c)(3) nonprofit, donor advised fund, which will distribute your donation to the nonprofit organization that you recommended. However, some donations made through the Network for Good giving system are processed directly by the nonprofit of your choice and not by N4G.ORG. When your donation is processed by N4G.ORG, as required by the Internal Revenue Service (“IRS”), N4G.ORG has exclusive legal control over the donations to our donor-advised fund.All donations are final and may not be refunded.In the event that a charity you have recommended does not satisfy N4G.ORG’s criteria for receiving donations (e.g., it has been classified by the IRS as a disqualified supporting organization, it cannot or does not accept donations, is not recognized by the IRS as a section 501(c)(3) public charity, or is not in good standing with federal and state regulators), N4G.ORG will select an alternate charity to receive your donation funds.

Cookies

Network for Good uses “session cookies” while a visitor is making a donation via Network for Good hypertext links, sometimes referred to as donation buttons. “Cookies” are bits of information that are stored by your browser on your hard drive. We use “session cookies” to help us verify a donor’s identity as they move from one donation page to the next. Information collected by these session cookies is not linked to personal identifiers.

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